Seller Knowledge Base

Tracking Update

Audience: SellerEstimated time: 5 minutes

Add shipment tracking so buyers and Indovia can monitor delivery.

Step-by-step

  1. Open the order detail page from seller dashboard.
  2. Find the tracking or shipment update area.
  3. Enter courier tracking number exactly.
  4. Save and confirm the order timeline updates.
  5. Keep proof of shipment for complaint review if needed.

Screenshots

Tracking Update - Desktop screenshot
Desktop view for this workflow.
Tracking Update - Mobile screenshot
Mobile view for this workflow.

Common mistakes

  • Typing tracking number into chat only.
  • Using wrong courier code.
  • Forgetting to save after entering tracking.

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