1. Agreement and incorporated policies

These Terms form the contract between you and Indovia for use of the marketplace and related services.

The agreement includes these Terms, Privacy Policy, Buyer Protection Policy, Seller Policy, Shipping Policy, Payment Policy, Return, Complaint & Resolution Policy, category or feature rules, onboarding requirements, notices shown in the service, and order-specific records. Those documents are incorporated by reference.

If a plain-language Trust Center summary conflicts with a detailed policy, the detailed policy controls. If a policy conflicts with these Terms, the more specific policy controls for its subject unless these Terms expressly state otherwise. Mandatory law controls over any inconsistent provision.

You may not use Indovia if you do not agree. Continued access after an effective update constitutes acceptance where permitted, but Indovia will request separate consent when law requires it for a specific change or processing purpose.

2. Eligibility and authority

Users must be legally capable of entering marketplace transactions and providing accurate information.

You must be at least 18 years old or the age of legal majority applicable to you. If you act for a company, partnership, cooperative, association, household, client, or other person, you represent that you have authority and that the represented person accepts these Terms.

You must not use Indovia if applicable law prohibits your access, if you are subject to relevant sanctions or trade restrictions, if your account was terminated and Indovia has not authorized return, or if you intend to use the platform for fraud, unlawful trade, data harvesting, payment bypass, or another prohibited purpose.

Indovia can require identity, age, business, authority, address, bank, payment, tax, license, origin, sanctions, or other verification. Failure to complete verification can limit account, purchase, seller, payout, messaging, review, or support functions.

3. Accounts, credentials, and security

Each account must be accurate, controlled, and used only for authorized purposes.

You must provide current information, maintain access to the registered email, protect passwords and recovery channels, and keep account roles accurate. You are responsible for activity performed through your account until Indovia receives and can act on a credible compromise report, except where law provides otherwise.

You may not sell, lease, transfer, share, or license an account, invitation, verification, or session to an unrelated person. You may not create duplicate accounts to manipulate sales, reviews, ranking, promotions, complaints, limits, seller access, verification, or enforcement. Business staff access must remain controlled by the verified business.

Indovia may reset credentials, revoke sessions, request verification, restrict changes, or temporarily lock access after suspicious login, email change, bank change, unusual order activity, suspected phishing, data extraction, policy evasion, or security incident. Report suspected compromise to support@indovia.net promptly.

4. Indovia marketplace role

Indovia operates a curated marketplace and supporting technology but does not become every seller, manufacturer, carrier, importer, or payment provider.

Indovia can curate sellers, host listings, provide search and recommendations, facilitate communication, display reviews and sales information, provide cart and checkout, connect payment and shipping providers, maintain order records, display tracking, manage complaints, and provide seller finance controls.

Unless an order expressly identifies Indovia as seller, the seller is responsible for product identity, legality, safety, authenticity, quality, claims, stock, packaging, export readiness, and fulfillment. Buyers are responsible for product selection, accurate delivery data, lawful import, account security, and cooperation with delivery and complaints.

PayPal and financial participants control their payment services. POS, DHL, local delivery partners, customs, and border authorities control their respective transport or government functions. Indovia cannot guarantee their acceptance, availability, timing, decisions, or uninterrupted operation.

5. Seller invitations and continuing access

Seller access is invitation-only, conditional, non-transferable, and subject to continuing review.

An invitation allows an applicant to enter the approved onboarding path; it does not guarantee verification, store activation, listing approval, sales, ranking, shipping coverage, payment access, payout, or permanent participation. Indovia may consider business identity, product fit, export readiness, compliance, capacity, data quality, risk, and marketplace needs.

Sellers must provide accurate identity, business, address, bank, tax, license, ownership, product, origin, and compliance information when requested. Changes can require renewed verification. Invitation and verification information may not be transferred to another business or used to operate an undisclosed entity.

Indovia may accept, defer, restrict, suspend, or terminate seller access. Confidential fraud, sanctions, security, ranking, and risk signals need not be disclosed where disclosure would undermine protection or third-party rights. Seller appeal rights are described in the Seller Policy and relevant notice.

6. Listings, product claims, and prohibited goods

Sellers must publish complete, lawful, accurate, and supportable product information.

A listing must accurately describe the product, variation, quantity, material, measurements, weight, dimensions, origin, stock, included items, condition, intended use, care, compatibility, safety information, and material restrictions. Images must be representative and lawfully used. Variation-specific information must match the option purchased.

Sellers may not list illegal, stolen, counterfeit, infringing, recalled, unsafe, fraudulently labeled, sanctions-restricted, or unauthorized regulated goods. Indovia may prohibit weapons, controlled substances, dangerous chemicals, illegal wildlife products, exploitative material, unauthorized medicines, unsafe food, privacy-invasive devices, or other high-risk categories.

Claims about certification, therapy, health, origin, sustainability, social impact, age, authenticity, material, compatibility, performance, or legal status must be substantiated. Listing review, publication, or moderation does not transfer seller responsibility or constitute Indovia certification, warranty, or government approval.

7. Product selection, orders, and sale contracts

Buyers must review the offer and sellers must fulfill the exact confirmed paid order.

Before ordering, buyers should review the full listing, selected variation, quantity, seller information, shipping estimate, seller-specific information, and total. Questions that materially affect suitability should be asked through Indovia before payment. Product characteristics disclosed as variable, handmade, natural, or approximate are part of the offer.

Placing an order is an offer to purchase subject to availability, payment confirmation, compliance, shipping eligibility, and fraud review. A created, pending, failed, cancelled, draft, or internal order is not a completed sale. The seller should dispatch only when the seller console shows an actionable paid order.

The buyer-seller sale contract concerns the product shown in the order, while Indovia remains a party to these platform Terms. Indovia may cancel or restrict a transaction for payment failure, stock problem, illegal product, safety risk, sanctions, shipping impossibility, fraud, pricing or technical error, or another legitimate reason, subject to refund and law.

8. Checkout, payment, currency, and sales records

Payment must use the official checkout and is confirmed only by reliable connected records.

Current checkout uses PayPal and may permit eligible card funding through PayPal where available. Manual transfer, cash, cheque, external wallet, private invoice, personal payment request, QR code, or seller-supplied link is not authorized unless Indovia later displays it in checkout.

Buyer checkout is displayed in USD. Seller pricing, ledger, settlement, and payout records are maintained in IDR. Provider conversion or account charges can apply separately. Indovia does not publish internal pricing or conversion formulas, and users may not demand disclosure of confidential commercial calculations except where law requires specific information.

An order counts as a marketplace sale only after valid payment evidence is recorded. Failed, cancelled, fully refunded, draft, abandoned, export, or internal orders do not count. Public sales indicators can be corrected when canonical order status or refunded quantity changes.

9. Shipping, customs, and delivery

International shipping depends on accurate product, origin, destination, and provider data.

Indovia authorizes POS EMS, POS EKSPOR, and DHL where an eligible rate is returned. DHL requires a supported destination and valid postal code. No courier is guaranteed for every product, country, city, postal code, origin, or package.

Product-page estimates are not final. Checkout records the selected service and shipping amount after current quantity, variation, weight, dimensions, origin, destination, package, and provider response are considered. Sellers must use the recorded service unless an authorized courier-change workflow recalculates affected values.

Sellers are responsible for lawful packaging, labels, export declarations, product description, shipment contents, and genuine tracking. Buyers are responsible for accurate address information, recipient availability, lawful import, and cooperation with customs or carrier requests. Duties, taxes, brokerage, storage, permits, or other destination charges may be separate unless expressly included.

10. Marketplace communication and off-platform restrictions

Important product and transaction communication must remain inside Indovia.

Users must use Indovia Q&A, chat, order messages, support, and complaint tools for marketplace activity. Sellers may not expose or solicit private email, phone, WhatsApp, bank, wallet, address, QR code, or external payment information in profiles, listings, images, FAQ, policy, story, messages, or parcel inserts for bypass transactions.

Users may not send spam, malware, harassment, threats, discrimination, sexual content, unlawful material, misleading claims, impersonation, review pressure, or another person's confidential information. Necessary carrier contact does not authorize unrelated marketing or private negotiation.

Indovia may monitor, moderate, retain, mask, remove, or disclose communication for safety, support, fraud prevention, complaint resolution, policy enforcement, quality, and legal compliance as described in the Privacy Policy.

11. User content and license to Indovia

Users retain ownership they lawfully hold but grant Indovia rights needed to operate and promote the marketplace.

User content includes store names, logos, banners, stories, listings, images, videos, specifications, reviews, Q&A, messages, support files, and other submissions. You represent that you own or have permission to use the content and that it does not violate law, intellectual property, privacy, publicity, confidentiality, consumer, advertising, or other rights.

You grant Indovia a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, format, adapt for display, translate, distribute, communicate, and display content as needed to operate, secure, market, index, improve, and explain Indovia. The license lasts while content is used and for reasonable backup, legal, archival, and previously distributed copies.

Indovia may crop, resize, compress, translate, categorize, format, or remove content for technical, accessibility, quality, moderation, or legal reasons without changing material product meaning. Indovia is not required to publish or preserve every submission.

12. Reviews, ratings, Q&A, and marketplace metrics

Feedback must reflect genuine experience and must not be bought, coerced, fabricated, or retaliatory.

Reviews and ratings should concern the product, seller, or transaction actually experienced. Users must disclose material incentives where required and may not offer compensation for a required rating, suppress honest complaints, post on behalf of another person, coordinate fake feedback, or threaten a party for benefits.

Indovia may verify purchase, moderate content, remove irrelevant or unlawful material, restrict duplicate or manipulated reviews, and preserve evidence. Moderation does not guarantee that every statement is accurate. Users remain responsible for their submissions.

Sales counts, ratings, response measures, badges, ranking, recommendations, and other indicators are informational, can use automated or editorial systems, and may change after reconciliation. They are not warranties, audited financial statements, permanent entitlements, or guarantees of visibility or performance.

13. Complaints, returns, refunds, and payment disputes

Order problems must use the evidence-led process described in the applicable policies.

Buyers should inspect delivery before confirming completion and open a complaint for a material issue. Sellers must cooperate through the case. Indovia may place a hold on connected seller product funds while a complaint, return, refund, chargeback, or reconciliation remains active.

Returns require authorization when the policy or case requires it. Buyers must not return to a private address or use an unsupported method. Remedies can include information, correction, missing component, replacement discussion, return, partial refund, full refund, cancellation, adjustment, account action, or closure without monetary remedy.

Buyers may use rights offered by PayPal, card issuers, and law but must disclose external disputes and must not obtain duplicate recovery. Indovia may submit relevant order, payment, shipping, tracking, communication, and complaint evidence to providers or authorities.

14. Seller balances, holds, adjustments, and payouts

Seller finance depends on confirmed payment, order progress, complaints, refunds, verification, and reconciliation.

Seller product and shipping-related values can be pending, held, available, requested, processing, paid, rejected, or adjusted. A dashboard amount is not a bank deposit and does not create an immediate right to payout before system, account, and legal conditions are satisfied.

Indovia may hold or adjust balances for complaints, refunds, chargebacks, cancellations, shipping reconciliation, duplicate records, fraud, sanctions, tax, bank verification, account restriction, technical correction, or legal process. Sellers authorize Indovia to make ledger corrections supported by canonical records and applicable policies.

Payout requests must use the authorized seller-finance workflow and an approved bank account. Indovia may require renewed verification after bank, ownership, identity, or risk changes. An internal approved or processing state does not prove an external transfer until payment evidence confirms it.

15. Prohibited conduct

Users may not misuse Indovia, other users, providers, data, content, or transaction systems.

Prohibited conduct includes fraud; account takeover; false identity; counterfeit or illegal products; fake orders, sales, tracking, reviews, or complaints; payment bypass; chargeback abuse; return substitution; data scraping; spam; malware; denial of service; interference with security; reverse engineering beyond lawful limits; unauthorized access; and use that creates unreasonable load or risk.

Users may not discriminate, harass, threaten, exploit, impersonate, defame unlawfully, expose personal data, solicit unlawful goods, evade sanctions or customs, manipulate search or ranking, copy another seller's content, misuse trademarks, or encourage another person to violate these Terms.

You may not use automated tools to access, collect, publish, train on, or commercially exploit Indovia data or content without written permission, except ordinary search-engine indexing and rights that cannot lawfully be restricted. Indovia may use technical controls to detect and prevent automated abuse.

16. Monitoring, investigation, and enforcement

Indovia can act proportionately to protect users, providers, legal compliance, and marketplace integrity.

Indovia may review listings, accounts, messages, orders, payments, shipping, tracking, reviews, complaints, finance, devices, and technical logs. It may request documents, contact parties, preserve evidence, export a feature, or consult providers, advisers, rights owners, regulators, or authorities where lawful.

Available action includes education, warning, content correction or removal, listing hold, destination or category limitation, feature restriction, order cancellation, fund hold, refund, ledger adjustment, visibility change, account suspension, termination, and legal or provider referral. Serious fraud, safety, counterfeit, privacy, sanctions, or security concerns can justify immediate action.

Indovia may decline to disclose confidential risk signals, security methods, another person's data, privileged advice, provider confidential information, or details that could enable evasion. Failure to enforce immediately is not a waiver.

17. Notices, appeals, and account closure

Users can challenge certain decisions with specific facts and material evidence.

Where appropriate, Indovia will provide a notice through the account, email, support case, seller console, or website explaining the action and available appeal path. Notice can be delayed or limited for security, fraud, legal, emergency, or third-party protection reasons.

An appeal should identify the decision, factual or policy error, requested correction, and material new evidence. Repetition, abuse, threats, or evasion through another account is not an appeal. Indovia may maintain protective restrictions during review.

Users may stop using Indovia and request account closure, but closure does not cancel paid orders, complaints, refunds, payouts, payment disputes, taxes, legal obligations, content licenses already relied upon, or records that Indovia must retain. Indovia may terminate access under these Terms and can prevent re-registration where justified.

18. Indovia intellectual property

Indovia and its licensors retain rights in the platform, brand, software, design, data structure, and original content.

Subject to these Terms, Indovia grants a limited, revocable, non-exclusive, non-transferable right to access and use the service for its intended marketplace purpose. No source code, trademark, domain, design, documentation, database, or content is sold to you.

You may not copy, modify, distribute, sell, sublicense, frame, mirror, scrape, decompile, bypass access controls, remove rights notices, create a confusing service, or use Indovia branding without permission, except where applicable law permits an action that cannot be restricted.

Claims that user content infringes intellectual property should be sent to support@indovia.net with identification of the right, work, location, authority, contact details, and a good-faith statement. Indovia may remove or restrict content, request counter-information, preserve records, or terminate repeat infringers.

19. Third-party services and links

External providers are governed by their own terms, privacy notices, availability, and technical systems.

Indovia can connect to PayPal, banks, card networks, POS, DHL, local carriers, maps, analytics, email, hosting, social, document, security, and other services. A link or integration does not mean Indovia controls or endorses every external statement, product, or practice.

Users are responsible for complying with third-party terms needed for their transaction. Indovia is not liable for an external service beyond responsibility that cannot lawfully be excluded, but can assist with records and support where the issue affects an Indovia transaction.

Indovia may replace, suspend, or remove a provider or integration. Feature availability can change by country, device, account, risk, product, or provider decision.

20. Privacy and data protection

Use of personal data is governed by the Privacy Policy and applicable law.

By using Indovia, you acknowledge the processing described in the Privacy Policy. Where consent is required, Indovia will request it separately. Sellers receiving buyer information must use it only for authorized fulfillment, support, compliance, and related purposes.

Users must not publish private contact, payment, identity, address, or confidential information without authority. Indovia may mask or remove such content and may disclose records where necessary for payment, shipping, safety, legal claims, or law.

Privacy requests can be sent to support@indovia.net. Account deletion can be limited by active transactions, disputes, legal retention, fraud prevention, or another lawful need.

21. Service availability, changes, and beta features

Indovia may change the marketplace and does not promise uninterrupted or permanent availability of every feature.

Indovia can add, modify, export, limit, suspend, or remove products, categories, countries, currencies, sellers, payment methods, couriers, pages, ranking systems, interfaces, or technical features. Maintenance, incidents, provider outages, demand, legal changes, and security can affect access.

Beta, preview, experimental, or curated features can be incomplete, changed, or withdrawn and may have additional terms. Users should not rely on them for an irreversible action unless the feature expressly supports it.

Indovia will use reasonable care in operation but does not guarantee error-free code, continuous access, preservation of every draft, compatibility with every device, or that all content is current at every moment. Users should preserve independent records needed for their business or rights.

22. Disclaimers and no additional warranties

The marketplace is provided with the express commitments in these Terms and policies, subject to rights that cannot be excluded.

To the maximum extent permitted by law, Indovia provides the service on an as-available basis and disclaims implied warranties not expressly stated, including uninterrupted availability, merchantability of the platform, fitness for an unstated purpose, non-infringement by user content, and accuracy of every third-party statement.

Indovia does not guarantee seller performance, product quality, authenticity, legality, customs clearance, carrier timing, payment-provider approval, review accuracy, ranking, sales, revenue, buyer demand, payout timing, or resolution outcome. Seller verification and listing moderation reduce risk but are not a complete audit, inspection, certification, or insurance policy.

Nothing in this section excludes an express obligation Indovia has accepted, fraud by Indovia, gross negligence where it cannot be excluded, or mandatory consumer, payment, personal-data, or other rights under applicable law.

23. Limitation of liability

Liability is allocated according to marketplace role, fault, direct loss, foreseeability, and mandatory law.

To the maximum extent permitted by law, Indovia is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss; lost profit, revenue, opportunity, goodwill, data, or business interruption; or loss caused by a seller, buyer, carrier, customs authority, payment provider, external service, unauthorized account use, force majeure, or conduct outside Indovia control.

Where Indovia is liable and law permits a contractual cap, aggregate liability arising from a specific transaction will not exceed the greater of the amount paid to Indovia for the affected transaction or the amount otherwise required by mandatory law. This cap does not apply where limitation is prohibited or to liability that cannot lawfully be capped.

Users must take reasonable steps to reduce avoidable loss, preserve evidence, protect accounts, verify payment and address data, and report issues promptly. Nothing here prevents a court or authority from applying mandatory remedies.

24. User responsibility and indemnity

Business users and sellers are responsible for claims created by their products, content, conduct, or legal non-compliance.

To the extent permitted by law, a seller or business user will defend, indemnify, and hold Indovia and its personnel harmless from third-party claims, losses, penalties, recalls, taxes, duties, costs, and reasonable legal fees arising from that user's product, listing, intellectual-property infringement, privacy violation, unlawful export or import, unsafe conduct, tax failure, breach of these Terms, or misuse of the platform.

Indovia will give reasonable notice of a covered claim where possible and may control or participate in the defense. A user may not settle in a way that admits liability for Indovia, imposes obligations on Indovia, or affects other users without written approval.

This section does not require a consumer to indemnify Indovia beyond what applicable law permits and does not excuse Indovia from its own legally established responsibility.

25. Events outside reasonable control

Extraordinary events can delay or prevent platform, payment, shipping, support, or transaction performance.

Events can include natural disaster, epidemic, war, civil unrest, terrorism, labor action, internet or power failure, cyberattack, provider outage, payment or carrier embargo, port or aircraft disruption, sanctions, government action, customs closure, supply restriction, or another event beyond reasonable control.

The affected party must use reasonable efforts to reduce impact and resume performance. Indovia may suspend a feature, hide a courier, restrict a destination, delay action, preserve funds, cancel an order, or provide another reasonable resolution. Payment, refund, data-protection, or consumer duties continue where law does not permit suspension.

26. Governing law and dispute resolution

These Terms are governed by Indonesian law while preserving mandatory rights that apply to users in other jurisdictions.

Before formal proceedings, a user should contact support@indovia.net and use the applicable complaint or appeal path, describing the account, order, facts, requested outcome, and prior recovery. The parties should attempt good-faith resolution without preventing urgent relief or a legal filing deadline.

These Terms and non-contractual matters connected with Indovia are governed by the laws of the Republic of Indonesia, without excluding mandatory consumer or personal-data protections that apply by law. Subject to mandatory jurisdiction rules, disputes may be brought before the competent courts in Indonesia.

Nothing prevents a user from contacting a payment provider, consumer-protection body, personal-data authority, regulator, mediator, law-enforcement body, or competent court. Users must disclose completed refunds, reversals, settlements, or parallel claims to prevent duplicate recovery and inconsistent records.

27. Changes to Terms and notices

Indovia may update the agreement as marketplace features, providers, risk, and law evolve.

Indovia may revise these Terms and incorporated policies. The effective date will be updated. Material changes may be announced through the website, account, seller console, email, or another appropriate channel. A change can apply immediately where necessary for security, fraud prevention, legal compliance, provider requirements, or user safety, subject to law.

If a user does not agree with a future change, the user should stop using affected services and may request account closure subject to unresolved transactions and retention duties. Continued use after the effective date constitutes acceptance where permitted.

Notices from Indovia can be sent to the email, account, console, order, support case, or website. Users are responsible for keeping contact information current. Legal or policy notices to Indovia should be sent to support@indovia.net with a clear subject and enough information to identify the issue.

28. General legal provisions

These provisions preserve the agreement when one part changes or cannot be enforced.

If a provision is invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions continue. Failure to enforce a provision is not a waiver. A waiver must be explicit and does not waive a later breach.

Users may not assign or transfer these Terms, an account, or seller access without Indovia approval. Indovia may assign the agreement as part of a restructuring, financing, merger, sale, transfer, or service reorganization, subject to applicable law and protection of user rights.

These Terms and incorporated documents form the entire agreement about the service and replace prior inconsistent marketplace statements. Headings and plain-language summaries aid reading but do not limit the text. English is the controlling site version unless mandatory law or an expressly designated translation requires otherwise.

Provisions that by nature should survive closure continue, including payment and refund reconciliation, intellectual property, content license, privacy and retention, investigations, liability limits, indemnity, dispute terms, and legal records.