Step-by-step

1. Open support, return, or complaint notification from seller dashboard.
2. Read buyer complaint details and order context.
3. Reply professionally inside the support ticket.
4. Attach clarification or resolution notes if available.
5. Wait for Indovia resolution before assuming payout is released.

Screenshots

Common mistakes

• Replying outside Indovia.
• Ignoring support ticket notifications.
• Asking buyer for WhatsApp or direct payment details.

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