Seller Knowledge Base

Finance/Withdrawal

Audience: SellerEstimated time: 10 minutes

Understand seller balance, payout readiness, and withdrawal timing.

Step-by-step

  1. Open Finance or Withdraw from the seller dashboard.
  2. Review available, pending, held, and shipping-related balances.
  3. Use seller dashboard finance data as the source of truth for seller payout review.
  4. Request withdrawal only for eligible available balance.
  5. Check complaint holds before expecting payout release.

Screenshots

Finance/Withdrawal - Desktop screenshot
Desktop view for this workflow.
Finance/Withdrawal - Mobile screenshot
Mobile view for this workflow.

Common mistakes

  • Expecting storefront totals to match seller finance views.
  • Withdrawing held balance.
  • Ignoring complaint or order completion status.

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