Step-by-step tutorial
Create and Follow a Support Ticket
Send a clear issue record with order, URL, device, timestamp, and safe evidence.
Support Tickets
Send a clear issue record with order, URL, device, timestamp, and safe evidence.
Sign in to the correct Indovia buyer account and keep the relevant product, order, or support record available.
Finish with a clear, reviewable record.
- Open Support Tickets in Buyer Account.
- Create a new ticket or open the existing ticket for the same issue.
- Choose the correct issue category and related order when available.
Follow each step in order.
Do not repeat payment, submission, complaint, or account actions when a confirmation may still be processing.
- 01
Open Support Tickets in Buyer Account.
- 02
Create a new ticket or open the existing ticket for the same issue.
- 03
Choose the correct issue category and related order when available.
- 04
State expected and actual result.
- 05
Include order number, affected URL, device, browser, timestamp, and visible error.
- 06
Upload safe screenshots or evidence.
- 07
Never send password, reset link, OTP, API key, or payment credential.
- 08
Follow replies in the same ticket until resolved.
Desktop and mobile reference.
Use screenshots to identify the correct page and control. Labels or small visual details may change after a later interface release.
Confirm before leaving this workflow.
- Open Support Tickets in Buyer Account.
- Create a new ticket or open the existing ticket for the same issue.
- Choose the correct issue category and related order when available.
- State expected and actual result.
- Include order number, affected URL, device, browser, timestamp, and visible error.
- Upload safe screenshots or evidence.
- Never send password, reset link, OTP, API key, or payment credential.
- Follow replies in the same ticket until resolved.
Common mistakes
- Creating duplicate tickets for one issue.
- Sending credentials or unnecessary private information.
Troubleshooting
Refresh once, confirm the correct account and page, preserve the visible error, then contact Support with the affected URL or order number.
Open the correct workspace.
These links keep the workflow connected to your marketplace account and records.