Step-by-step tutorial
Open a Complaint
Create a formal order-linked case with clear evidence and one factual timeline.
Complaint
Create a formal order-linked case with clear evidence and one factual timeline.
Sign in to the correct Indovia buyer account and keep the relevant product, order, or support record available.
Finish with a clear, reviewable record.
- Open My Orders and select the affected order.
- Do not confirm receipt when a serious issue remains.
- Choose the complaint or returns action.
Follow each step in order.
Do not repeat payment, submission, complaint, or account actions when a confirmation may still be processing.
- 01
Open My Orders and select the affected order.
- 02
Do not confirm receipt when a serious issue remains.
- 03
Choose the complaint or returns action.
- 04
Select the affected item, variation, quantity, and issue type.
- 05
Describe expected and received condition with dates.
- 06
Upload parcel label, packaging, item condition, quantity, and other relevant evidence.
- 07
Submit one case and continue discussion in that record.
- 08
Keep the item and packaging until instructions or closure.
Desktop and mobile reference.
Use screenshots to identify the correct page and control. Labels or small visual details may change after a later interface release.
Confirm before leaving this workflow.
- Open My Orders and select the affected order.
- Do not confirm receipt when a serious issue remains.
- Choose the complaint or returns action.
- Select the affected item, variation, quantity, and issue type.
- Describe expected and received condition with dates.
- Upload parcel label, packaging, item condition, quantity, and other relevant evidence.
- Submit one case and continue discussion in that record.
- Keep the item and packaging until instructions or closure.
Common mistakes
- Opening duplicate complaints.
- Discarding labels and packaging.
- Sending evidence only through private chat.
Troubleshooting
- If the action is unavailable, open Support with the order number and visible status.
- If upload fails, keep original files and report format, size, device, and error.
Open the correct workspace.
These links keep the workflow connected to your marketplace account and records.