Step-by-step tutorial
Secure a Buyer Account
Protect sign-in, addresses, orders, chat, and support records from unauthorized access.
Account Security
Protect sign-in, addresses, orders, chat, and support records from unauthorized access.
Sign in to the correct Indovia buyer account and keep the relevant product, order, or support record available.
Finish with a clear, reviewable record.
- Use a unique password and controlled email account.
- Do not share passwords, reset links, OTPs, payment credentials, or API keys.
- Review account details and addresses after suspicious activity.
Follow each step in order.
Do not repeat payment, submission, complaint, or account actions when a confirmation may still be processing.
- 01
Use a unique password and controlled email account.
- 02
Do not share passwords, reset links, OTPs, payment credentials, or API keys.
- 03
Review account details and addresses after suspicious activity.
- 04
Check orders, chat, support tickets, and notifications for unknown activity.
- 05
Change the password and contact Support with non-sensitive evidence when needed.
Desktop and mobile reference.
Use screenshots to identify the correct page and control. Labels or small visual details may change after a later interface release.
Confirm before leaving this workflow.
- Use a unique password and controlled email account.
- Do not share passwords, reset links, OTPs, payment credentials, or API keys.
- Review account details and addresses after suspicious activity.
- Check orders, chat, support tickets, and notifications for unknown activity.
- Change the password and contact Support with non-sensitive evidence when needed.
Common mistakes
- Sending credentials to a seller or Support.
- Using the same password on multiple services.
Troubleshooting
Refresh once, confirm the correct account and page, preserve the visible error, then contact Support with the affected URL or order number.
Open the correct workspace.
These links keep the workflow connected to your marketplace account and records.