Step-by-step tutorial
Chat with a Seller Safely
Ask product and order questions while keeping contact, payment, and evidence inside Indovia.
Protected Chat
Ask product and order questions while keeping contact, payment, and evidence inside Indovia.
Sign in to the correct Indovia buyer account and keep the relevant product, order, or support record available.
Finish with a clear, reviewable record.
- Open chat from the product page or Buyer Account.
- Select the product or conversation context.
- Ask about material, stock, variation, packaging, process, or shipping readiness.
Follow each step in order.
Do not repeat payment, submission, complaint, or account actions when a confirmation may still be processing.
- 01
Open chat from the product page or Buyer Account.
- 02
Select the product or conversation context.
- 03
Ask about material, stock, variation, packaging, process, or shipping readiness.
- 04
Keep payment, evidence, and order-sensitive discussion inside Indovia.
- 05
Do not share phone, WhatsApp, private email, bank details, passwords, or payment credentials.
- 06
Use a complaint or support ticket for a formal order problem.
Desktop and mobile reference.
Use screenshots to identify the correct page and control. Labels or small visual details may change after a later interface release.
Confirm before leaving this workflow.
- Open chat from the product page or Buyer Account.
- Select the product or conversation context.
- Ask about material, stock, variation, packaging, process, or shipping readiness.
- Keep payment, evidence, and order-sensitive discussion inside Indovia.
- Do not share phone, WhatsApp, private email, bank details, passwords, or payment credentials.
- Use a complaint or support ticket for a formal order problem.
Common mistakes
- Moving negotiation or payment to WhatsApp.
- Using ordinary chat instead of a formal complaint for serious damage or mismatch.
Troubleshooting
Refresh once, confirm the correct account and page, preserve the visible error, then contact Support with the affected URL or order number.
Open the correct workspace.
These links keep the workflow connected to your marketplace account and records.