Step-by-step tutorial
Confirm an Order Was Received
Confirm only after inspecting the parcel, selected variation, quantity, and condition.
Receipt Confirmation
Confirm only after inspecting the parcel, selected variation, quantity, and condition.
Sign in to the correct Indovia buyer account and keep the relevant product, order, or support record available.
Finish with a clear, reviewable record.
- Open the delivered order in My Orders.
- Inspect outer packaging and labels before discarding them.
- Check item, variation, quantity, visible condition, and included components.
Follow each step in order.
Do not repeat payment, submission, complaint, or account actions when a confirmation may still be processing.
- 01
Open the delivered order in My Orders.
- 02
Inspect outer packaging and labels before discarding them.
- 03
Check item, variation, quantity, visible condition, and included components.
- 04
If acceptable, use Confirm Received.
- 05
Review the updated completion state.
- 06
Leave a factual product and store review when available.
- 07
If a serious issue exists, open a complaint instead of confirming.
Desktop and mobile reference.
Use screenshots to identify the correct page and control. Labels or small visual details may change after a later interface release.
Confirm before leaving this workflow.
- Open the delivered order in My Orders.
- Inspect outer packaging and labels before discarding them.
- Check item, variation, quantity, visible condition, and included components.
- If acceptable, use Confirm Received.
- Review the updated completion state.
- Leave a factual product and store review when available.
- If a serious issue exists, open a complaint instead of confirming.
Common mistakes
- Confirming before opening the parcel.
- Confirming despite a known unresolved shortage, mismatch, or damage.
Troubleshooting
Refresh once, confirm the correct account and page, preserve the visible error, then contact Support with the affected URL or order number.
Open the correct workspace.
These links keep the workflow connected to your marketplace account and records.