Buyer Knowledge Base

Confirm Received

Audience: BuyerEstimated time: 4 minutes

Confirm delivery when the order has arrived correctly.

Step-by-step

  1. Open the order detail page.
  2. Inspect product condition and variation.
  3. Click confirm received only when the order is acceptable.
  4. Leave review if available after completion.

Screenshots

Confirm Received - Desktop screenshot
Desktop view for this workflow.
Confirm Received - Mobile screenshot
Mobile view for this workflow.

Common mistakes

  • Confirming before checking the package.
  • Opening chat instead of complaint for serious order issue.
  • Forgetting to review after successful delivery.

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