Step-by-step tutorial
Track an Order
Use My Orders for recorded status, courier, tracking, seller shipment, and delivery progress.
Order Tracking
Use My Orders for recorded status, courier, tracking, seller shipment, and delivery progress.
Sign in to the correct Indovia buyer account and keep the relevant product, order, or support record available.
Finish with a clear, reviewable record.
- Open Buyer Account and My Orders.
- Choose the order number.
- Review payment and order status.
Follow each step in order.
Do not repeat payment, submission, complaint, or account actions when a confirmation may still be processing.
- 01
Open Buyer Account and My Orders.
- 02
Choose the order number.
- 03
Review payment and order status.
- 04
Review seller shipment, courier, tracking number, and timeline.
- 05
Use the courier record for movement updates.
- 06
Allow reasonable first-scan time after handover.
- 07
Use Support with order and tracking number when the delay becomes unreasonable.
Desktop and mobile reference.
Use screenshots to identify the correct page and control. Labels or small visual details may change after a later interface release.
Confirm before leaving this workflow.
- Open Buyer Account and My Orders.
- Choose the order number.
- Review payment and order status.
- Review seller shipment, courier, tracking number, and timeline.
- Use the courier record for movement updates.
- Allow reasonable first-scan time after handover.
- Use Support with order and tracking number when the delay becomes unreasonable.
Common mistakes
- Looking for tracking only in chat.
- Using an unrelated courier site or incorrect tracking number.
Troubleshooting
Refresh once, confirm the correct account and page, preserve the visible error, then contact Support with the affected URL or order number.
Open the correct workspace.
These links keep the workflow connected to your marketplace account and records.