Step-by-step tutorial
Sign In and Recover Access
Use the correct buyer account and recover access without exposing reset credentials.
Sign-in & Recovery
Use the correct buyer account and recover access without exposing reset credentials.
Sign in to the correct Indovia buyer account and keep the relevant product, order, or support record available.
Finish with a clear, reviewable record.
- Open Buyer Account and enter the registered email or username.
- Use the password-reset option when the password is unknown.
- Open only the newest reset email.
Follow each step in order.
Do not repeat payment, submission, complaint, or account actions when a confirmation may still be processing.
- 01
Open Buyer Account and enter the registered email or username.
- 02
Use the password-reset option when the password is unknown.
- 03
Open only the newest reset email.
- 04
Create a new unique password.
- 05
Return to Buyer Account and verify the account name.
- 06
Never send the reset link, code, or new password to Support.
Desktop and mobile reference.
Use screenshots to identify the correct page and control. Labels or small visual details may change after a later interface release.
Confirm before leaving this workflow.
- Open Buyer Account and enter the registered email or username.
- Use the password-reset option when the password is unknown.
- Open only the newest reset email.
- Create a new unique password.
- Return to Buyer Account and verify the account name.
- Never send the reset link, code, or new password to Support.
Common mistakes
- Using an old reset link after requesting a newer one.
- Sharing reset links or passwords.
Troubleshooting
- Check spam and filtered folders when mail is delayed.
- If the account email is unknown, contact Support with non-sensitive identity and order context.
Open the correct workspace.
These links keep the workflow connected to your marketplace account and records.