Step-by-step

1. Use chat from product page or account messages.
2. Ask about product, stock, material, packaging, or shipping readiness.
3. Keep all communication inside Indovia.
4. Do not share email, phone, WhatsApp, or private payment instructions.

Screenshots

Common mistakes

• Sharing direct contact details.
• Negotiating payment outside Indovia.
• Using chat for formal complaint instead of support flow.

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